Hospitality was lacking from the moment we checked-in. Would I stay here again - only if other hotels are sold out.… We checked out early so we could continue exploring Philadelphia. Selection for breakfast was a disappointment, but we were not here for the hotel breakfast. The sofa bed was not a comfy sleep for my niece but she managed thru the night. It was evening and we were too tired to switch rooms after being out all day and we knew we would be checking out in the morning.
No apology or we will be up to take care of it. At first glance the hotel is quite acceptable, however, upon further "inspection" we discovered the garbage disposal was not working and food was left in the sink the front desk staff just answered with an OK on both calls. Luckily, we had purchased Hop On Hop Off bus tickets to see the sights upon arrival. Traveling with my family, my crew was able to secure our room upon check in about 11:55am while my niece's family had to wait for their room. The hotel has an Arch Street address but the entrance is on 12th Street which we overlooked.
This provided walking access to food and other sundries. The Home2Suites by Hilton is in an ideal location close to the Convention Center, Reading Terminal, pick up stop for the Hop On Hop Off bus, etc. Overall, a very good stay and we will definitely book again next time we go to Philadelphia. There was more than enough other stuff to do, but don't come expecting much in terms of swimming. Biggest Con: The swimming pool was closed the first night of our stay for some sort of electrical problem, and was very cold and disappointing when my husband and son used it. The room did not have a bathtub, only a stall shower. The coffee and hot water in the lobby was always cold (but they did have coffee accessories and the front desk gave me more pods for my Keurig). Cons: Lobby is a little run-down and could use new seats (very worn cushions!) Breakfast was hit or miss for us, though there were always waffles, one day there was no bread, bagels or butter, and they ran out of hot food saying the truck had not come in. We didn't use our car at all during our 3-night stay. Hotel is just around the corner from all the tour buses and not a long walk from much of the downtown. Biggest Pro: Location, location, location! We ate one meal every day in Reading Terminal Market, which was literally right across the street from the front door (one way street, easy to cross!) We'd get our food from any of those amazing options, then bring it back and enjoy it at the lobby tables and it was great. I liked the in-room mini Keurig and the microwave, dishwasher and fridge were all clean and functional. Beds were comfortable and climate control worked well. The room (2 queen bed pet room) was clean and in excellent shape, something I had worried a little bit about after seeing other reviews. Pros: Staff was flexible and pleasant with us, let us check in an hour early because our room was already ready.
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